Refund and Returns Policy

Effective Date: November 27, 2024

At ToolVetaPro, we aim to provide high-quality products and excellent customer service. However, if for any reason you’re not satisfied with your purchase, we offer a comprehensive Refund and Returns Policy to ensure a hassle-free return process.

1. Return Eligibility

You are eligible to return most items purchased from ToolVetaPro within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • You must provide a receipt or proof of purchase.
  • Certain items are non-returnable, including customized, personalized, or final sale items.

2. How to Initiate a Return

To initiate a return:

  1. Contact Us: Email us at support@toolvetapro.com with your order number and the reason for the return. Alternatively, you can call us at +1 801-555-8765.
  2. Return Authorization: Once we process your request, we will send you a return authorization form and detailed instructions for returning the product.
  3. Shipping the Product: You are responsible for return shipping fees unless the return is due to a defect or error on our part. We recommend using a traceable shipping service.

3. Refund Process

After receiving the returned item, we will inspect it to ensure it meets the return requirements. Once approved, we will issue a refund to the original payment method within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Exchanges

If you’d prefer an exchange, please contact us to request the desired replacement. After receiving the returned item, we will ship the new item to you at no additional charge, assuming the exchange is due to a mistake or defective product.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will provide you with a full refund or send a replacement item at no additional cost. You will need to provide evidence (e.g., photos) of the damage or defect to help us process your claim.

6. Non-Refundable Items

Certain products are ineligible for return or refund, including:

  • Gift cards
  • Downloadable software
  • Items marked as final sale

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank or credit card statement. If the refund is still not posted after a reasonable period, contact us at support@toolvetapro.com, and we’ll assist you.

8. Shipping Fees

Return shipping fees are non-refundable, unless the return is due to an error on our part or a defective product. The cost of return shipping will be deducted from your refund.

9. Contact Us

If you have any questions regarding our refund and returns policy, please contact us: