Sales Policy

Effective Date: November 27, 2024

At ToolVetaPro, we are committed to providing our customers with a seamless shopping experience. Our Sales Policy outlines the terms and conditions governing the purchase of products on our website, toolvetapro.com. By making a purchase from our website, you agree to the terms described in this policy. We encourage you to read it thoroughly to understand our sales process.

1. Product Availability

We strive to ensure that all products displayed on toolvetapro.com are available for purchase. However, due to high demand, items may occasionally be out of stock. If you place an order for an out-of-stock item, we will notify you promptly and offer alternatives or the option to backorder the item. We reserve the right to limit quantities of products available for purchase and to refuse any order at our discretion.

2. Pricing

All prices listed on our website are in USD (United States Dollars) and are subject to change without notice. Prices do not include shipping, taxes, or any other fees unless specified at checkout. We make every effort to ensure the accuracy of pricing, but errors may occasionally occur. If we discover a pricing error after your order has been placed, we will notify you before processing your payment and give you the option to accept the corrected price or cancel your order.

a. Discounts and Promotions

From time to time, we may offer discounts, promotions, or special deals on our products. These discounts may be applied at checkout or require a promo code. Promotions are subject to specific terms, including expiration dates and product exclusions, and cannot be combined with other offers unless specified.

3. Payment Methods

We accept a variety of payment methods to ensure that your shopping experience is convenient and secure. Payment options include:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: A secure payment gateway option for customers who prefer using PayPal.
  • Other payment methods may be available depending on the location and availability in your region.

All transactions are processed through secure payment gateways to ensure your financial information is kept private and protected.

4. Order Confirmation

Once your order has been placed and payment is processed, you will receive an order confirmation email containing the details of your purchase, including the product(s) ordered, quantity, price, and estimated delivery time. Please review the confirmation and ensure that all information is correct. If there are any discrepancies, please contact our customer service team immediately at support@toolvetapro.com.

5. Shipping and Delivery

We offer domestic and international shipping, with various shipping methods available at checkout. Shipping costs are calculated based on the delivery address and the weight and size of the items ordered.

a. Shipping Methods

We provide a variety of shipping options, including:

  • Standard Shipping
  • Expedited Shipping
  • Express Shipping

You will be given the opportunity to choose your preferred shipping method at checkout. Delivery times may vary based on your location and the shipping method selected. Please note that shipping times are estimates, and we are not responsible for delays caused by third-party carriers.

b. Shipping Restrictions

Certain products may have shipping restrictions depending on your location or the size of the item. If there are any issues with shipping to your address, we will notify you promptly.

6. Returns and Exchanges

We strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy allows for returns and exchanges within 30 days of receiving the product. Please refer to our Refund and Returns Policy for more information.

7. Cancellations

You may cancel your order before it is shipped. Once the order is processed and shipped, cancellations are no longer possible. If you wish to cancel an order, please contact us as soon as possible at support@toolvetapro.com.

8. Warranty and Guarantee

We provide a warranty on certain products sold through ToolVetaPro, depending on the manufacturer’s terms. Please refer to the product description for any specific warranty information. If a product is defective or damaged during shipping, please contact us immediately, and we will assist you with a return, exchange, or refund.

9. Customer Support

If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer support team. We are here to assist you with any issues related to your purchase.